About the role
Team member benefits
We’re looking for a proactive and customer-focused Account Manager to join our team. Your main goal will be to retain and grow existing client relationships by educating them on new product releases, features, and best practices. You’ll act as a trusted advisor, ensuring clients get the most value from ASK BOSCO® to help them achieve their marketing goals.
Salary: £31,500-£36,750
- 4-day week – we work smarter so that we can work a shorter week
- 23 days annual leave
- Fantastic benefits package that includes health insurance, a discounted Apple Watch, discounted gym membership and retail/leisure savings (e.g. Free Caffe Nero coffee, Amazon Prime membership, free Vue tickets, retail vouchers)
- Flexible working
- Central Leeds office
- Electric Car scheme
- Office dog (you need to feel comfortable in the company of our well behaved office dog, Roxy)
Role responsibilities
- Client Education & Engagement
- Proactively inform and train clients on new ASK BOSCO® features and updates.
- Develop tailored strategies to help clients leverage the platform effectively.
- Conduct product demos, webinars, and one-on-one consultations.
- Client Retention & Growth
- Build strong, long-term relationships with clients to maximise retention.
- Identify opportunities to expand usage of ASK BOSCO® within client organisations.
- Collaborate with the sales team to support upsell and cross-sell opportunities.
- Customer Success & Support
- Act as the main point of contact for client queries and ensure timely resolutions.
- Gather client feedback and work with internal teams to improve the product.
- Monitor key usage metrics and proactively address any potential churn risks.
- Collaboration & Strategy
- Work closely with marketing and product teams to shape customer communication strategies.
- Stay up to date on industry trends and competitive insights to better support clients.
- Provide regular reports on client health, engagement, and expansion opportunities.
What We’re Looking For
We’re looking for someone who is ambitious, and ready to make an impact. The ideal candidate will have:
- 3+ years of experience in agency account management, customer success, or a similar role in SaaS or online marketing.
- Strong communication and presentation skills, with the ability to translate complex features into clear client value.
- Passion for digital marketing, analytics, and technology.
- Proactive, results-driven mindset with a focus on customer satisfaction.
- Experience working with CRM and customer success tools (e.g., HubSpot, Salesforce).
What we can offer you
We can offer you a dynamic, friendly, forward-thinking work environment, a 4 day working week, a competitive salary and commission structure and great employee perks.
At ASK BOSCO®, everybody is invited with open arms.
We believe that fostering an inclusive and fair work environment is at the heart of our mission. As an equal opportunity employer, we embrace individuals from all walks of life, irrespective of race, colour, nationality, ethnicity, religion, national origin, sexual orientation, age, marital or family status, disability, gender identity or expression or any other legally protected status.
We strive for a culture that celebrates and incorporates diverse backgrounds and experiences. To anyone who is reading this, regardless of who you are, we extend a warm and heartfelt welcome. We are thrilled to have you join us!
